Customer Service

For more than 140 years, athletes and explorers have trusted their lives to Helly Hansen clothing. Technically engineered and real-world tested, all Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship. Should any garments purchased fail due to a manufacturing defect within two years (footwear within one year) of the purchase date, we will repair it without charge or provide a replacement, at our discretion. All Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions. This warranty does not cover damage caused by accident, negligence or normal wear and tear.  Always follow care instructions supplied inside the product and for further general care instructions, click here

WHAT DO I DO IF I HAVE A WARRANTY ISSUE?

If you believe the product has been bought with a defect or the product has started showing a defect within the warranty period, you need to return the item together with proof of purchase to the retailer where the product was purchased.  The store will help you to process the warranty claim. Please make sure the product is washed before it is delivered to the retailer. 

If you bought the product directly from hellyhansen.co.nz and would like to begin the warranty claim process please contact us at +61 2 8068 8600 or email customercare@hellyhansen.com.au