Customer Service
Customer Care
WE OFFER A 30-DAY RETURN POLICY
If you are not satisfied with your product for any reason, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned items.
ITEMS MAY BE RETURNED IF:
- The products are unwashed and unused (you can of course try the item on for fit)
- The product is in its original undamaged packing (a carefully opened package is fine)
- All tags are attached
- The product is complete (e.g. both items of a pair must be returned)
- You have kept your proof of postage in case the return is lost in transit
HELLY HANSEN NEW ZEALAND ONLINE SHOP INQUIRIES
For inquiries concerning purchasing, placed orders or already bought products in our Online Shop, please visit our Contact Us page.
PRODUCT RELATED INFORMATION
If you have warranty claims or product related questions, please visit our Warranty and Product Feedback page.
WASHING INSTRUCTIONS
If you like to know more about how to apply the appropriate after care to your Helly Hansen product, please visit our Washing Instructions page.
