Customer Service

WE OFFER A 30-DAY RETURN POLICY AT HELLYHANSEN.CO.NZ

If you are not satisfied for any reason, with your product(s) purchased online (via this site) that are unused and in a saleable condition, you can return it to us within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

HOW TO RETURN A PRODUCT

We accept returns within 30 days of purchase, provided they meet the return policy outlined in the next section.

1. To initiate the return and refund of your goods, please send your order to the address provided below.

Make sure to include your original order number on the return shipping label after 'c/o #'. Failure to include your order number may compromise the processing of your refund. If you are returning goods from multiple orders, include both order numbers with a '/' separating them. For example, 'c/o #806800001/806800002'.

Helly Hansen Online Returns
c/o # (Insert Order Number Here)
93 Cashel Street, Christchurch Central City
Christchurch, 8013, NZ

Customers are responsible for covering the return costs associated with a change of mind or incorrect sizing. Please note that the original postage fee will not be refunded upon completion of the return process.

2. Please retain your proof of postage. Helly Hansen takes no responsibility for returns lost in the delivery process. For returns due to a change of mind or size, shipping costs will not be refunded

3. Returned items will be processed within 72 hours of receiving them. You will receive an email notifying you that a refund request has been issued to your banking institution.

4. Please don't hesitate to contact our customer support team for any specific questions or concerns. You can reach us through our live chat, email us at customercare@hellyhansen.com.au, or give us a call at (02) 8068 8600 between 9 am and 5 pm AEST, Monday to Friday. Please note that our phones and live chat are only available during these office hours.

ITEMS MAY BE RETURNED IF

• The products are unwashed and unused (you can of course try the item on for fit)

• Shipping costs will not be refunded unless your garment is faulty or incorrect.

• All tags are attached

• The product is complete (e.g. both items of a pair must be returned)

• You have kept your proof of postage in case the return is lost in transit

Full Terms and Conditions HERE.

HOLIDAY EXTENDED RETURN POLICY

If you are not satisfied for any reason, with your product(s) purchased online (via this site), between the dates of November 1st - December 31st 2024, that are unused, with tags attached, and in a saleable condition, you can return it to us until 31 January 2025. We will issue you a full refund for the price you paid for returned item(s), excluding shipping.  

EXCHANGES

We can’t facilitate exchanges, however happily provide refunds. We encourage you return your garment(s) and to re-purchase the correct size(s) as soon as possible due to high sales volumes and return processing times. Subject to style and size availability.

PLEASE NOTE: the above return policy is for our online store only. For more information regarding in-store returns please visit your local Helly Hansen store.